Orders are not processed on Sunday and national holidays. Products in the victoriahairwig.com will ship within 1-3 business days after payment confirmed, Pls be noted that orders received after 5PM will dispatch at the next business day. For emergency order pls contact us in advance as you can.
All orders are shipped via DHL with receipt confirmation and insurance. It takes approximately 3-7business days to most destinations. Orders would be shipped once payment is confirmed and cleared. We will send DHL tracking No by shipping notice in mail. so please check your registed mailbox for tracing your order timely. Under some special case We reserve the right to change the express courier or delivery method when necessary.
We will not be responsible for shipment delays due to weather or force majeure; we will try our best to ship out products at the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, Pls return incorrect products we sent to us and shipping cost covered by our side.
So correct full shipping address is very important since Security problem is getting worse in some area, it will be benefit for both of us. Please don't use any POX. Box address, package may be lost.
Please use Physical address, and make sure there is someone be able to sign for the package
We will recommend u leave your phone No. for DHL to contact.
We are NOT RESPONSIBLE for package lost in these cases:
A. Shipping address is not clear or wrong; DHL won't be able to find it.
B. Nobody to sign for the package and DHL leave at door, package stolen
C. Signed by someone else you don't know which means malicious stolen
We will be RESPONSIBLE for under-mentioned and full refunding:
A. we put the wrong address which didn't match your given address
B. DHL delivery to another wrong address instead of your given address.
Customs duty charge:
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.